Our vision is to provide excellent services, in a completely renovated and modernized accommodation and to be the ‘number one’ hotel in Argostoli, with recognition in Greece and abroad.
Our purpose is the continuous improvement of the infrastructure and services, utilizing modern means of communication and promotion, staff with specialized knowledge and experience, oriented in the proper operation and management of the rooms, the observance of hygiene and safety standards, environmental protection and prompt and courteous service for the full satisfaction of our customers.
Having a sense of social and environmental awareness, in order to achieve our goals, we are committed to:
- know the quality level of the respective hotels and to be the best. ” implement a Quality Management System according to ISO 9001:2015.
- utilize, the best possible, personnel’s know-how and experience, while ensuring good working conditions, focusing on continuous education.
- ensure that all personnel know the Quality Policy, the objectives and have full understanding of the Management System.
- to ensure all assets necessary to achieve the objectives and to continuously improve the effectiveness of the Management System.
- to monitor the correct implementation of the Management System processes.
- to follow and abide by the law, especially in health and safety issues.
- to have modernized software and hardware for the proper reservations management.
- evaluate and satisfy (where possible) specific customer requirements and vulnerable social groups.
- respect and upgrade the environment.
- implement modernized ways of informing our customers and to collect evaluation data.
- work with all stakeholders - local authorities, ministries, EOT, XEE to improve our performance.
- identify and reduce the failure as to eliminate.
We believe that all the above has resulted, not only to the MIRABEL HOTEL’s optimal image but also to a sense of pride and satisfaction for all of us, management and personnel, working to provide quality services.
The General Manager
GERASIMOS TIMOTHEATOS
Environmental policy
Environmental policy of the hotel "MIRABEL" Our Hotel it`s a Greek owned company, dedicated to customer`s satisfaction, excellent service and provision of services always in conjunction with the respect to the environment and society. Our hotel aims to minimize the Environmental footprint of the activities of applying modern technologies and Green management practices.
In strategic planning for environmental protection:
- We ensure that we comply with all the applicable Environmental laws and Regulations.
- Apply the principle of “prevention” as it concern the creation of waste and waste water.
- Always appreciate the impact of our operation on the environment and apply practices for their reduction.
- Constantly train our staff in Environmental issues in order to understand the importance of its contribution to the achievement of our objectives.
- We cooperate with specialized engineers in that regard measures management and saving energy and water.
- We set goals and evaluate their success.
Our objectives are implemented by the following actions and which constantly evolve:
Management and rational use of energy and water.
- Use energy saving lamps and LED.
- Use professional low water use devices and energy in the kitchen.
- Application of the system “Wash on demand “for reducing washing number
Recycling
Αpplication of the triptych «Prevent-Reuse-Recycling». - “Touch” recycling batteries and electrical appliances (AHS L.T.D).
- Paper recycling ,aluminums ,glass and plastics (Intermunicipal Corporation).
Waste management
- Grease collector`s use in the kitchen.
- liquid disposal of waste in biological purification of The city.
Natural environment
- Protection of coastal and marine environment.
- Nature and landscape protection.
Social environmental practices
- Cooperation with local authorities to maintain the Natural beauty.
- Cooperation with schools to develop and consolidate the environmental consciousness.
- Financial support and cooperation with environmental organizations to organize activities around the island.
- Education of workers in environmental issues and update of our customers.
General Group Policies
- Reservations of 3 or more rooms will be considered a group booking and all the policies of a group booking will apply.
- Breakfast is included in the reservation rate.
- Taxes are included, apart from the city tax
- Ιmpossible operational conditions/natural disasters: The Hotel is not responsible for the effects of natural disasters, fires, floods, strikes, government ordered closures, or any other reasonable circumstance outside our control.
PAYMENT AND CANCELLATION POLICIES:
Payment methods processed via bank transfer on the following banks
ALPHA BANK: GR90 0140 6830 6830 0232 0001 048
PIRAEUS BANK: GR58 0172 4530 0054 5301 8539 864
NATIONAL BANK: GR74 0110 7460 0000 7464 7000 152
Please email proof of payment on: accounts@mirabel.gr
Minimum Payment Requirements are as follows
30% of Total Group Cost within 5 days of the original booking
30% One calendar month before arrival of the Group
40% upon arrival of the Group
For groups booked within 30 days of arrival day
30% of Total Group Cost on the original booking
30% 15 days before arrival of the Group
40% upon arrival of the Group
CANCELLATION POLICIES:
Booking to 1 day before check-in 30% of total reservation amount charged
Non-Show 100%
Covid-19 - Policy and Procedures
How We are taking care of you
- Our Hotel is Health First certified and follows the Ministry of Health’s guidelines on cleaning and sanitation according to national legislation.
- Communal/Public areas are being cleaned and sanitised daily. We also disinfect surfaces and equipment after each use.
- During breakfast, we disinfect all of the tables and chairs after each use and provide single-use cutlery wherever possible.
- We ensure antbacterial gel is available in all areas.
- Our staff is equipped with all the required disinfectants and cleaning productis to ensure all areas meet the highest levels of hygiene.
- We provide all the relevant information in order to keep you as healthy and safe as possible during your stay.
- Guests not residing in the hotel are strictly prohibited from entering the hotel even if they are relatives or friends.
How You can take care of us
- Please sanitise your hands as often as possible especially, after using the toilet. Please cover your mouth when coughing or sneezing, ideally using a tissue, disposing of it safely after use and washing your hands immediately.
- Please respectfully abide by social distancing. All communal furniture has been repositioned to meet social distancing requirements.
- During breakfast please respect the maximum number of seats per table, avoid gatherings.
- Guests are requested not to enter the breakfast preparation area.
- Upon check-in and check-out please wait at the indicated point - Check in is at 3pm and Check out is at 11am.
- Keys left at reception must be placed inside the specified box for sanitation.
- For long staying guests, any room cleaning services will be done upon customer request only. This is to keep our personel safe.
- In case you develop symptoms during your stay please stay in your room and contact the hotel’s certified Health Officer who will contact the medical doctor and follow the protocol for the provision of immediate medical care
- The use of a mask is mandatory in all public areas of the hotel..
Staying healthy is everyone’s responsibility
